After I completed new patient forms, it was a very short wait of several minutes before being called for x-rays. I barely sat down again and was called to the exam room. Friendly, professional staff, plus Dr. Bhalla is super-nice and well-qualified... They are flexible with making appointments and they try to make it work with the patient’s schedule. What’s not to like??! :-) I was afraid I had herniated a disc or something else really bad, while foolishly bending and reaching down. A sharp, sudden pain at that time made it difficult for me to move at all for several days. I can walk okay now, but have trouble with sitting and standing, suffering with this for weeks before deciding to see a specialist. I was relieved when Dr. Bhalla told me my back pain was due to muscle injury, not the spine. Overall, going to this office was a smart choice, a really nice experience, and I highly recommend this group. If I wanted to get picky, the only downside would be the pay parking ($4), although I was lucky to find a spot on the street. I will go to their clinic for physical therapy. This medical group is a great find!