Dr. Yuan's evaluation and suggestions for my orthopedic issue were helpful, once I saw him. However, dealing with the appointment desk the previous day could not have been more frustrating. Constant transfers between that extension and the nurse's extension included the line ringing, unanswered, on multiple calls, for a ridiculously long time; constant transfers to and from the nursing extension that, at one point, disconnected me completely, forcing me to start the whole process again; and the initial failure to inform me about who was responsible for the referral process (from my PCP to Dr. Yuan) until a later phone call, when I should have been informed earlier so the necessary step in the process could have been initiated earlier. I had already waited a couple of weeks for my orthopedic issue to resolve itself through rest, heat, etc., so when I decided to seek professional help, the disorganization of the appointment process was especially unhelpful.
